What if my order hasn’t arrived in the estimated time?
Please be advised that our delivery time guidelines are based on business days, which only includes Monday – Friday and excludes public holidays. All delivery times have been taken from Australia posts estimates. We don’t guarantee the time taken to deliver an item. The only control we have is the ability in processing the item and dispatching to Australia Post. Dispatch is generally done with in two days of payment being Monday – Friday and excludes public holidays.
If you believe your order is outside the specified time range of delivery, and you are having your parcel delivered to a business address, please check the mail room or reception for your parcel.
If your parcel is being delivered to a home address and you have left delivery instructions, please check around your property (such as the meter box, carport etc) for somewhere safe the delivery driver may have left your parcel.
Please check your confirmation email to confirm your delivery address was correct.