Terms & Conditions

Monetary Policy


Although our site has a currency conversion feature the conversion rates are a guide for your convenience only. You will be charged in Australian dollars. Conversion is calculated hourly using the rates from the European Central Bank https://www.ecb.europa.eu/home/html/index.en.html and we do not guarantee the accuracy of this information.

Steps to counter credit card fraud

Opalshop reserves the right to question the validity of the card holder if they are from Singapore or Indonesia or if there appears something suspicious about the order.

We reserve the right to ask for Cash Direct deposit or Electronic FundsTransfer (EFT)

Electronic Funds Transfer (EFT)

On transactions under A$500 a A$15 fee may apply

Goods and Services Tax (GST)

GST is to be collected from all Australian customers at a rate of 10%. This does not apply to international customers.

The rest of the world are responsible for any taxes, duties or other liabilities imposed by any governmental agency, including without limitation, any customs duty, GST or any value added tax imposed on any products or services acquired or ordered by you from this web site.

Money-back Guarantee

We give a 7 day money-back guarantee from the time of receipt of the goods.

Terms for returning products

Return Policy

Modification of products

Opalshop does not generally offer modifications. This includes ring resizing.
Rings can generally be resized one to to sizes up or down from the original size.
We do not warrant any modifications.

Nomenclature Grading scale

The nomenclature grading scale we feel is open to interpretation. There is no definitive way of verifying the body tone scale objectively (no mearsurement devices).

eGift Card Terms & Conditions

eGift Cards expire 3 years from the date of issue, after which it will be invalid and any remaining balance will become the property of Opal Shop.  Please treat this card like cash. Lost or stolen cards will not be replaced or refunded. Cannot be exchanged for cash or refunded, or used to buy another Gift or eGift Card.

Redeemable online at https://opalshop.com.au/. No change will be given, but the balance may be applied to future purchases. eGift Cards can only be used to make purchases up to the initial eGift Card amount, or the remaining balance. If your purchase exceeds the balance on the eGift Card, you must pay the excess using another payment method. Goods purchased using an eGift Card are subject to Opal Shop’s exchange or returns policy. Where you are eligible for a refund, to the extent that you paid for goods using a eGift Card, you will be refunded by way of a new eGift Card.

You will not be sent statements or transactions on your eGift Card. To check the balance or expiry date please visit https://opalshop.com.au/my-account/gift-card-balance/.

eGift Card amounts are issued in Australian Dollars (AUD). When you use your eGift card on https://opalshop.com.au/ the balance taken off your purchase will be in Australian Dollars (AUD) converted from customers chosen currency at the time of purchase.  Conversion is calculated hourly using the rates from the European Central Bank https://www.ecb.europa.eu/home/html/index.en.html

Shipping Policy


Shipping Policy


Any refund or claim will be subject to Australia Post paying said damage claim first.
If customers chooses  No cover on Check Out then Cover is NOT extended to the purchase.

Opal Parcels

We will endeavor to inform buyers of all details associated with the Opal. A full disclosure of faults will be done to the best of our knowledge.

Weights and Measurements

All weights are approximate only and should be used as a guide.
A lot of the material may be wet when weighed.
All so dust and dirt is obviously part of the opal business this can be attached to the rough and consequently come adrift with handling.
All our deals are based on value of the deal. It is not sold $$$ per gram.
Measurement is again approximate. This should be used only to give an indication of size.