Any refund or claim will be subject to Australia Post paying said damage claim first.

If customers chooses No cover on Check Out then Cover is NOT extended to the purchase.

Opal Parcels

We will endeavor to inform buyers of all details associated with the Opal. A full disclosure of faults will be done to the best of our knowledge.

Weights and Measurements

All weights and measurements are approximate only and should only be used as a guide. A lot of the material may be wet when weighed. Dust and dirt is obviously part of the opal business and this can be attached to the rough material, consequently coming adrift with handling. All our deals are based on value of the deal. It is not sold $$$ per gram.

Privacy Policy

Privacy Policy

Opalshop.com.au operates www.opalshop.com.au and may operate other websites. It is Opalshop.com.au’s policy to respect your privacy regarding any information we may collect while operating our websites.

Protection of Certain Personally-Identifying Information

Opalshop.com.au discloses potentially personally-identifying and personally-identifying information only to those of its employees, contractors and affiliated organizations that (i) need to know that information in order to process it on Opalshop.com.au’s behalf or to provide services available at Opalshop.com.au’s websites, and (ii) that have agreed not to disclose it to others. Some of those employees, contractors and affiliated organizations may be located outside of your home country; by using Opalshop.com.au’s websites, you consent to the transfer of such information to them.

Opalshop.com.au will not rent or sell potentially personally-identifying and personally-identifying information to anyone. Other than to its employees, contractors and affiliated organizations, as described above, Opalshop.com.au discloses potentially personally-identifying and personally-identifying information only in response to a subpoena, court order or other governmental request, or when Opalshop.com.au believes in good faith that disclosure is reasonably necessary to protect the property or rights of Opalshop.com.au, third parties or the public at large.

If you are a registered user of Opalshop.com.au website and have supplied your email address, Opalshop.com.au may occasionally send you an email to tell you about new features, solicit your feedback, or just keep you up to date with what’s going on with Opalshop.com.au and our products. When you send us a request (for example via email or via one of our feedback mechanisms), we reserve the right to publish it in order to help us clarify or respond to your request or to help us support other users. Opalshop.com.au takes all measures reasonably necessary to protect against the unauthorized access, use, alteration or destruction of potentially personally-identifying information.

Gathering of Personally-Identifying Information

Certain visitors to Opalshop.com.au’s websites choose to interact with Opalshop.com.au in ways that require Opalshop.com.au to gather personally-identifying information. The amount and type of information that Opalshop.com.au gathers depends on the nature of the interaction. For example, we ask visitors who sign up at www.opalshop.com.au to provide an email address.

Those who engage in transactions with Opalshop.com.au are asked to provide additional information, including as necessary the personal and financial information required to process those transactions. In each case, Opalshop.com.au collects such information only insofar as is necessary or appropriate to fulfill the purpose of the visitor’s interaction with Opalshop.com.au. Opalshop.com.au does not disclose personally-identifying information other than as described below. And visitors can always refuse to supply personally-identifying information, with the caveat that it may prevent them from engaging in certain website-related activities.


A cookie is a string of information that a website stores on a visitor’s computer, and that the visitor’s browser provides to the website each time the visitor returns. Opalshop.com.au uses cookies to help Opalshop.com.au identify and track visitors, their usage of Opalshop.com.au website, and their website access preferences. Opalshop.com.au visitors who do not wish to have cookies placed on their computers should set their browsers to refuse cookies before using Opalshop.com.au’s websites, with the drawback that certain features of Opalshop.com.au’s websites may not function properly without the aid of cookies.

Website Visitors

Like most website operators, Opalshop.com.au collects non-personally-identifying information of the sort that web browsers and servers typically make available, such as the browser type, language preference, referring site, and the date and time of each visitor request. Opalshop.com.au’s purpose in collecting non-personally identifying information is to better understand how Opalshop.com.au’s visitors use its website. From time to time, Opalshop.com.au may release non-personally-identifying information in the aggregate, e.g., by publishing a report on trends in the usage of its website.

Opalshop.com.au also collects potentially personally-identifying information like Internet Protocol (IP) addresses for logged in users and for users leaving comments on www.opalshop.com.au blogs/sites. Opalshop.com.au only discloses logged in user and commenter IP addresses under the same circumstances that it uses and discloses personally-identifying information as described below, except that commenter IP addresses and email addresses are visible and disclosed to the administrators of the blog/site where the comment was left.

Aggregated Statistics

Opalshop.com.au may collect statistics about the behaviour of visitors to its websites. Opalshop.com.au may display this information publicly or provide it to others. However, Opalshop.com.au does not disclose personally-identifying information other than as described below.

Business Transfers

If Opalshop.com.au, or substantially all of its assets, were acquired, or in the unlikely event that Opalshop.com.au goes out of business or enters bankruptcy, user information would be one of the assets that is transferred or acquired by a third party. You acknowledge that such transfers may occur, and that any acquirer of Opalshop.com.au may continue to use your personal information as set forth in this policy.

Privacy Policy Changes

Although most changes are likely to be minor, Opalshop.com.au may change its Privacy Policy from time to time, and in Opalshop.com.au’s sole discretion. Opalshop.com.au encourages visitors to frequently check this page for any changes to its Privacy Policy. Your continued use of this site after any change in this Privacy Policy will constitute your acceptance of such change.

Monetary Policy

Monetary Policy

Money-back Guarantee We give a 7 day money-back guarantee from the time of receipt of the goods.


Although our site has a currency conversion feature the conversion rates are a guide for your convenience only. You will be charged in Australian dollars. Conversion is calculated hourly using the rates from the European Central Bank https://www.ecb.europa.eu/home/html/index.en.html and we do not guarantee the accuracy of this information.

Steps to counter credit card fraud

Opalshop reserves the right to question the validity of the card holder if they are from Singapore or Indonesia or if there appears something suspicious about the order.

We reserve the right to ask for Cash Direct deposit or Electronic FundsTransfer (EFT)

Electronic Funds Transfer (EFT)

On transactions under A$500 a A$15 fee may apply

Goods and Services Tax (GST)

GST is to be collected from all Australian customers at a rate of 10%. This does not apply to international customers.

The rest of the world are responsible for any taxes, duties or other liabilities imposed by any governmental agency, including without limitation, any customs duty, GST or any value added tax imposed on any products or services acquired or ordered by you from this web site.

Modification of products

Opalshop does not generally offer modifications. This includes ring resizing. Rings can generally be resized one to to sizes up or down from the original size. We do not warrant any modifications.

Nomenclature Grading scale

The nomenclature grading scale we feel is open to interpretation. There is no definitive way of verifying the body tone scale objectively (no mearsurement devices).

eGift Card Terms & Conditions

eGift Cards expire 3 years from the date of issue, after which it will be invalid and any remaining balance will become the property of Opal Shop. Please treat this card like cash. Lost or stolen cards will not be replaced or refunded. Cannot be exchanged for cash or refunded, or used to buy another Gift or eGift Card.

Redeemable online at https://opalshop.com.au/. No change will be given, but the balance may be applied to future purchases. eGift Cards can only be used to make purchases up to the initial eGift Card amount, or the remaining balance. If your purchase exceeds the balance on the eGift Card, you must pay the excess using another payment method. Goods purchased using an eGift Card are subject to Opal Shop’s exchange or returns policy. Where you are eligible for a refund, to the extent that you paid for goods using a eGift Card, you will be refunded by way of a new eGift Card.

You will not be sent statements or transactions on your eGift Card. To check the balance or expiry date please visit https://opalshop.com.au/my-account/gift-card-balance/.

eGift Card amounts are issued in Australian Dollars (AUD). When you use your eGift card on https://opalshop.com.au/ the balance taken off your purchase will be in Australian Dollars (AUD) converted from customers chosen currency at the time of purchase. Conversion is calculated hourly using the rates from the European Central Bank https://www.ecb.europa.eu/home/html/index.en.html

Return Policy

Return Policy

Please read this Returns Policy careful as it represents a legally binding agreement between you and OpalShop.com.au. By submitting your order and by your use of OpalShop.com.au’s Website, you agree to comply with all of the terms and conditions set out in this Return Policy.

Return of goods must be completed within 7 days. (This may be extended at OpalShop.com.au’s discretion)

Faulty Goods

If the goods you receive have been damaged in transit or are faulty, please contact us by email at sales@opalshop.com.au immediately on the day of receipt of the item. A refund, credit or exchange will be arranged.

Stones are damaged, other than in transit OpalShop.com.au WILL NOT accept responsibility. Some examples of damages:

Attempt has been made to be cut or alter the goods.

If they have been dropped or broken while setting or wearing the product.

If stones have been modified, they cannot be returned.

The above is NOT all inclusive and OpalShop.com.au reserves the right to consider other problems as they arise.

Because Opal is a natural material the stone or jewellery piece may have imperfections, flaws, chips or such and is deemed to be a natural flaw, a claim may not be upheld. In such a case the flaw has been considered in the pricing.

Customers are protected by Australian Consumer Law.

Exceptions to Returns

Some items cannot be returned due to the nature of the item itself. This includes:

Earrings – This is a health risk

Damaged items – If an item has been damaged or cut in any way, we cannot give a refund

Change of Mind Refunds

We do not refund items for Change of Mind.

Item Received is not as Described

If you feel item you have received is not as described then you may be entitled to a refund, credit or exchange on the item. Please contact us by email to sales@opalshop.com.au immediately.

Please note: There may be a 15% re-stocking fee on returned goods.


All returned goods must be insured, and freight paid.

Any taxes or charges outside those of the original product will NOT be refunded as these are outside our control.

Any dispute arising in relation to this Returns Policy shall be exclusively resolved in the Courts of New South Wales, Australia.

Shipping Policy

Shipping Policy

Money-back Guarantee We give a 7 day money-back guarantee from the time of receipt of the goods.

How much does shipping cost?

Orders less than $200.00 AUD attract a small postage cost to ship the item to you. Shipping is either provided by Australia Post or FedEx. This is based on the weight and dimensions of the product and the destination.

International Shipping

We send our items internationally by Australia Post service or FedEx. Most packages sent internationally are trackable via Australia Post website or via the opalshop.com.au website.

Orders greater than $200.00 AUD do have free shipping! Based on the total shipping weight of the order. The table below shows these differences:

Total Order Amount Shipping Weight Free?
$199.99 AUD and Less ANY NO
Between $200.00 AUD and $499.99 AUD Under 499 Grams YES
Between $500.00 AUD and $999.99 AUD Under 999 Grams YES
Between $1000.00 AUD and $1999.99 AUD Under 1.999 Kilograms YES
Greater than $2000.00 AUD Under 2.999 Kilograms YES
ANY ORDER AMOUNT 3 Kilograms or above Possible

Insurance is provided and can be accepted at buyers discretion. NO INSURANCE NO CONPENSATION. Lost Parcels will not be compensated or refunded.

What if my order hasn’t arrived in the estimated time?

Please be advised that our delivery time guidelines are based on business days, which only includes Monday – Friday and excludes public holidays. All delivery times have been taken from Australia posts estimates. We don’t guarantee the time taken to deliver an item. The only control we have is the ability in processing the item and dispatching to Australia Post. Dispatch is generally done with in two days of payment being Monday – Friday and excludes public holidays.

If you believe your order is outside the specified time range of delivery, and you are having your parcel delivered to a business address, please check the mail room or reception for your parcel.

If your parcel is being delivered to a home address and you have left delivery instructions, please check around your property (such as the meter box, carport etc) for somewhere safe the delivery driver may have left your parcel.

Please check your confirmation email to confirm your delivery address was correct.

Taxes and Duties

All Taxes and Duties are at Buyers expense.

Ways to ensure you don’t miss your delivery:

Our deliveries with Australia Post are delivered with signature on delivery in most case.

If you are having your parcel delivered to a work address, please ensure you include your business name and any delivery instructions (eg “Leave at Reception”).

It helps if you give us your mobile number when checking out. Australia Post will send out SMS alerts when the item is received at Australia Post offices.

Tracking My Package

Depending on the service your package is sent by you can track the package using the tracking number you have been provided in your order at the below websites:

Australia Post: https://auspost.com.au/mypost/track/#/search


How to track your parcel with Australia Post:

You’ll find your tracking number in the confirmation email sent to you when your order was dispatched.

Enter this tracking number at http://auspost.com.au/track/track.html

For parcel enquiries you can contact Australia Post directly on 137 678.

If you have been through these processes and still cannot locate your parcel, please email us at sales@opalshop.com.au.

Affiliate Terms and Conditions

Affiliate Terms and Conditions

These Terms and Conditions (the “Affiliate Agreement”) govern the Affiliate Program that is made available by Opal Shop Australia. (“Opalshop.com.au”, “we” or “us”). These Terms and Conditions represent the whole agreement and understanding between Opalshop.com.au and the individual or entity who participates in the Affiliate Program (the “Affiliate”, or “you”).


Please read this agreement careful as it represents a legally binding agreement between you and Opalshop.com.au. By submitting your application and by your use of the Affiliate Program, you agree to comply with all of the terms and conditions set out in this Affiliate Agreement. Opalshop.com.au may terminate your Affiliate Account at any time, with or without notice, for conduct that is in breach of this Affiliate Agreement, for conduct that Opalshop.com.au believes is harmful to its business, or for conduct where the use of the Affiliate Program is harmful to any other party.

Referral Tracking

Opalshop.com.au will provide the Affiliate with specific Referral Links to link advertisements and other marketing content to Opalshop.com.au. Opalshop.com.au will track users who have visited these Referral Links using cookies which expire after 7 days. Only users who make a purchase while the cookie is active will be considered referrals of the Affiliate and recorded as such in the Affiliate Dashboard.

The Affiliate is not authorized to modify or alter the Referral Links or the cookies in any way. Opalshop.com.au is not responsible for any tracking or reporting errors that may result from any modifications to the Referral Link or the cookies.

International Shipping

A referral will become eligible for payout (“Eligible Referral”) at the end of the next calendar month if it meets all of these criteria:

  1. The referral makes a purchase of a product on the Opalshop.com.au website
  2. The referral’s account remains active and in good standing.
  3. The referral’s account has not had any of its payments refunded, charged back or otherwise reversed.

All web page error requests (such as 403 errors or 404 errors) will direct traffic to a default Opalshop.com.au error page. This error page informs visitors that the web page they are looking for cannot be found, and may include, but without limitation to, the following:

  1. Links to additional products and services offered by Opalshop.com.au.
  2. An internet search engine interface.

Failure to meet any of these criteria will permanently void the referral and disqualify the referral from any potential payouts.

The Affiliate is entitled to receive 1-5% (Begining from 1% and increasing, depending on the amount of referrals) credit of the purchases made by the use of the referral link in their affiliate account.

All Affiliate credits will be in Australian Dollars only, except as otherwise determined by Opalshop.com.au in its sole discretion.

Referral credits will be valid for 3 years from the date of the referral credit.

In the event of any activity deemed suspicious by Opalshop.com.au, Opalshop.com.au may delay the payment of Affiliate credits by up to 6 calendar months to verify the relevant transactions. Opalshop.com.au reserves the right to recalculate, void, or disqualify any referrals or Affiliate credits in the event of any fraudulent, deceptive or otherwise illegal activity.

Referrals for purchases made through Opalshop.com.au promotional or special offers are not eligible for payout.


Opalshop.com.au hereby grants the Affiliate a non-exclusive, non-transferable, limited license to use the Opalshop.com.au logos for the sole purpose of promoting our service within the context of the Affiliate Program. This license will expire upon termination of the Affiliate’s participation in the Affiliate Program.

The Affiliate may only display advertisements that contain Opalshop.com.au’s logos or service marks in good taste. They may not use Opalshop.com.au’s logos or service marks in a manner that, in Opalshop.com.au’s sole discretion, portrays Opalshop.com.au in negative light.

The Affiliate will be solely responsible for its own marketing activities. All marketing activities must be professional and in full compliance with all applicable laws.

Opalshop.com.au may, without prior notice, require the Affiliate to remove or modify any advertisements in Opalshop.com.au’s sole discretion.


The Affiliate may terminate the Affiliate’s participation in the Affiliate Program with immediate effect by giving the other party a written notice of termination.

Opalshop.com.au reserves the right to terminate the Affiliate’s participation in the Affiliate Program at any time for conduct that is in material breach of this Affiliate Agreement or for conduct that Opalshop.com.au, in its sole discretion, deems to be harmful to its business or any third party.

Upon termination, the Affiliate will lose access to its Affiliate Dashboard and will forfeit all potential or unpaid Affiliate Fees.

Relationship of Parties

Opalshop.com.au and the Affiliate are independent contractors. Nothing in this Affiliate Agreement will create any partnership, employment, representative, agency, or joint venture relationship between the parties. The Affiliate has no authority to act on Opalshop.com.au’s behalf.

Limitation of Liability

The Affiliate Program is provided on an “as is” and “as available” basis and the use of the Affiliate Program is at the Affiliate’s own risk. Opalshop.com.au makes no representations or warranties, either expressed or implied, with respect to the Affiliate Program, or any service or information provided through the Affiliate Program.

Opalshop.com.au is not responsible for any damages, injury or economic loss arising from the use of Affiliate Program. Should any part of the Affiliate Program cause damage or inconvenience to the Affiliate or anyone claiming through the Affiliate, the Affiliate assumes responsibility and the entire cost for them.

The Affiliate will indemnify and hold harmless Opalshop.com.au, its directors, officers, employees, agents, subsidiaries, and third parties from and against any losses, damages, liabilities, claims, judgments, settlements, fines, costs and expenses (including reasonable related expenses, legal fees, costs of investigation) arising out of or relating to the Affiliate’s or any third party’s operations or use of the Affiliate Program.


Opalshop.com.au may, in its sole discretion, change or modify this Affiliate Agreement at any time, with or without notice. Such changes or modifications shall be made effective for all Affiliates upon posting of the modified Affiliate Agreement to this web address: https://opalshop.com.au/affiliate-area/affiliate-terms-conditions/. The Affiliate is responsible for reading this document from time to time to ensure that its use of the Affiliate Program remains in compliance with this Affiliate Agreement.

If any modification is unacceptable to the Affiliate, its sole recourse shall be to terminate this Affiliate Agreement. The Affiliate’s continued participation in the Affiliate Program will constitute binding acceptance of such modifications.


The Affiliate warrants and represents that it is over the age of 18 and is qualified to enter into this Affiliate Agreement.

The Affiliate warrants and represents that its actions and its participation in the Affiliate Program is in compliance with all applicable laws, rules, regulations, and any requirements of governmental authority at all times. Opalshop.com.au reserves the right to terminate the Affiliate’s participation in the Affiliate Program if Opalshop.com.au determines, in its sole discretion, that the Affiliate’s actions or its participation in the Affiliate Program is in violation of any laws, rules, regulations, or any requirements of governmental authority.

This Affiliate Agreement constitutes the entire understanding between Opalshop.com.au and the Affiliate. This Affiliate Agreement supersedes any other contracts or understandings between the parties hereto and neither party shall be bound by any statements or representations that are not embodied in this Agreement.

Any dispute arising in relation to this Affiliate Agreement shall be exclusively resolved in the Courts of New South Wales, Australia.